At Vuloni Active, we are committed to delivering your order with care. Please review our shipping policy below for information regarding order processing, delivery, and tracking.
1. Order Processing
Orders are processed as quickly as possible after they are placed. Please allow 1-3 days for order processing.
Processing times may vary during product launches, promotional periods, holidays, or periods of high order volume but we will continue to work as quickly as possible.
Please ensure that all shipping information is accurate at checkout, as we may be unable to make changes once an order has been processed.
2. Shipping Rates & Delivery Estimates
Available shipping methods, shipping rates, and estimated delivery times will be provided at checkout before you complete your purchase.
Delivery estimates are provided for guidance and may vary depending on your location, the shipping carrier, weather conditions, and other circumstances beyond our control.
Please note that estimated delivery times begin after your order has been processed and shipped, not when the order is placed.
3. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow time for tracking information to update after your package has been dispatched.
4. Shipping Delays
While we do our best to ensure orders arrive within the estimated delivery window, Vuloni Active cannot guarantee delivery dates. Delays may occur due to carrier disruptions, severe weather, holidays, customs processing, or other unforeseen circumstances.
We appreciate your patience and understanding should a delay occur.
5. Incorrect Shipping Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. Although we will do our best to assist, we cannot guarantee that changes can be made once an order has been processed or shipped.
Vuloni Active is not responsible for delivery issues resulting from incorrect or incomplete addresses provided by the customer.
6. Lost, Stolen, or Damaged Packages
If your package appears to be lost, marked as delivered but has not been received, or arrives damaged, please contact us so we can help you determine the appropriate next steps.
For packages marked as delivered, we recommend checking your delivery location, mailbox, household members, and neighbors before reaching out.
Resolution of shipping issues may depend on the circumstances and the carrier's investigation.
7. International Shipping & Customs
If international shipping is available for your destination, any applicable shipping charges will be displayed at checkout.
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.
International delivery times may vary due to customs clearance and local carrier procedures.
8. Contact Us
If you have any questions regarding your order or our shipping policy, please contact the Vuloni Active customer support team through our website's contact page or at support@vuloni.com
We are committed to providing a smooth shopping experience and will do our best to assist you with any shipping concerns.
Thank you for choosing Vuloni Active.