At Vuloni, we want you to feel confident in every purchase. If your order isn't the right fit, we're happy to accept eligible returns in accordance with the policy below.
Items may be returned within 30 days of delivery provided that they meet all of the following requirements:
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The item is unworn
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The item is unwashed
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The item is in its original condition
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The item is free from stains, odors, makeup, pet hair, or other signs of use
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All original tags and packaging are included, where applicable
Items that do not meet these requirements may be rejected and returned to the customer.
To request a return, please contact us at support@vuloni.com within 30 days of receiving your order.
Please include:
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Your full name
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Order number
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Item(s) you would like to return
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Reason for the return
We will provide instructions for completing your return.
Please do not send items back without first contacting us, as we may be unable to properly process an unauthorized return.
As the customer you are responsible for return shipping costs, but if an item is defective, damaged or incorrect we will cover the costs for you.
If you received an incorrect, defective, or damaged item, please contact us as soon as possible so we can assist you.
REFUNDS
Once we receive and inspect your returned item, we will notify you whether your return has been approved.
If approved, your refund will be issued to the original payment method.
Please allow additional time for your bank or payment provider to process and post the refund to your account.
Original shipping charges, if applicable, are generally non-refundable unless required otherwise by applicable law.
EXCHANGES
If you would like to exchange an item for a different size or product, please contact us at support@vuloni.com so we can work out your exchange or store credit. This route will help waive any additional fees.
CONTACT US
If you have questions about a return, refund, or exchange, please contact us:
Email: support@vuloni.com
Your experience matters to us. If you ever have a question or concern regarding your order, please reach out. Our team is always happy to help and will do our best to find the right solution for you.