Privacy Policy

At Vuloni Active (“Vuloni Active," "Vuloni,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from our website, vuloni.com (the “Site”), or otherwise interact with Vuloni.

By using our Site, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect several types of information depending on how you interact with Vuloni.

Information You Provide to Us

When you place an order, create an account, sign up for emails, contact us, or otherwise interact with our Site, we may collect information such as:

Your name
Billing and shipping address
Email address
Phone number
Payment and transaction information
Account login information
Order history
Product preferences
Information you provide when contacting customer support
Information you voluntarily provide through forms, surveys, reviews, or promotions

We do not generally store your full payment card information. Payments may be processed by third-party payment providers that handle payment information according to their own privacy policies and security practices.

Information Collected Automatically

When you visit our Site, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages you visit
Products you view
Referring website or source
Approximate location derived from your IP address
Date and time of your visit
Interactions with our Site
Information about how you navigate and use our Site

We may collect this information through cookies, pixels, tags, analytics tools, and similar technologies.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders
Process payments and prevent fraudulent transactions
Ship products to you
Provide customer service
Communicate with you about your orders
Create and manage customer accounts
Send promotional emails and marketing communications when permitted by law
Personalize your experience on our Site
Improve our products, services, and website
Understand how customers use our Site
Analyze website traffic and marketing performance
Provide relevant advertisements
Detect, investigate, and prevent fraud, abuse, or security incidents
Comply with applicable laws and legal obligations
Protect the rights, property, and safety of Vuloni, our customers, and others

3. Cookies and Similar Technologies

Vuloni and our service providers may use cookies, pixels, web beacons, tags, and similar technologies.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use these technologies for purposes such as:

Keeping items in your shopping cart
Remembering your preferences
Maintaining customer sessions
Understanding website traffic
Measuring advertising performance
Personalizing content and advertisements
Improving website functionality and performance
Detecting fraudulent or suspicious activity

Some cookies may be placed by third-party services that operate on our behalf.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Site.

4. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and process transactions.

Information you provide through our Site may be processed by Shopify and its service providers in accordance with their applicable privacy practices.

You can learn more about Shopify's privacy practices through Shopify's Privacy Policy.

5. Payment Processing

When you make a purchase, your payment may be processed through third-party payment providers.

These providers may collect and process payment information, including information necessary to authorize and complete your transaction.

Vuloni does not intentionally collect or store your complete credit or debit card number on our own systems.

Payment providers may use your information to process transactions, prevent fraud, comply with legal requirements, and provide their services.

6. Marketing and Advertising

We may use third-party advertising and marketing services to help us understand our customers and promote Vuloni.

These services may include advertising platforms such as Meta and other analytics or advertising providers.

These services may collect information about your interactions with our Site, including pages visited, products viewed, purchases, and other actions. This information may be used to measure advertising performance, provide relevant advertisements, and help us understand our audience.

Where required by applicable law, we will obtain consent before using certain advertising or tracking technologies.

You may be able to control certain personalized advertising preferences through the advertising platforms you use or through available privacy and cookie controls.

7. Email and Text Marketing

If you choose to subscribe to Vuloni's marketing communications, we may use your email address or phone number to send you information about:

New products
Product launches
Promotions and discounts
Restocks
Brand announcements
Other marketing communications

You can unsubscribe from promotional emails at any time by clicking the “unsubscribe” link included in our marketing emails.

Transactional communications, such as order confirmations, shipping updates, and important account notices, may still be sent to you even if you unsubscribe from marketing communications.

8. How We Share Information

We may share your personal information with trusted third parties when necessary to operate our business and provide services to you.

These parties may include:

Shopify and e-commerce service providers
Payment processors
Shipping and fulfillment providers
Customer service providers
Email and marketing service providers
Advertising and analytics providers
Website hosting and technology providers
Fraud prevention and security providers
Professional advisors, such as attorneys, accountants, or insurers
Government authorities or law enforcement when required by law

We do not sell your personal information for monetary compensation.

We may also share information if necessary to protect our rights, investigate fraud or abuse, comply with legal obligations, or in connection with a business transaction such as a merger, acquisition, financing, or sale of assets.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, and for other legitimate business purposes.

The length of time we retain information may vary depending on the type of information and why it was collected.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing information electronically is completely secure. Therefore, we cannot guarantee absolute security.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is collected or used
Opt out of certain forms of targeted advertising or data sharing
Withdraw consent where processing is based on consent
Appeal certain privacy decisions, where applicable

To exercise an applicable privacy right, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

12. California Privacy Rights

If you are a California resident, California law may provide you with additional privacy rights.

Depending on the circumstances, California residents may have rights to know, access, correct, delete, and limit certain uses of personal information, as well as the right to opt out of certain forms of selling or sharing of personal information.

Vuloni does not sell personal information for monetary compensation.

If you would like to submit a California privacy request, please contact us using the information below.

We will not discriminate against you for exercising privacy rights provided by applicable law.

13. Children's Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

14. Third-Party Websites

Our Site may contain links to third-party websites, services, or social media platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

15. International Visitors

If you access our Site from outside the United States, your information may be transferred to, stored, or processed in the United States or other countries where we or our service providers operate.

Privacy laws in these locations may differ from those in your country.

By using our Site, you understand that your information may be processed in jurisdictions outside your country of residence, subject to applicable legal requirements.